Frequently Asked Questions

Pre-sales Questions

How do I get started?

Please refer to our Process Guide .

How long will it take to set up my account?

Your account should be created within 24 hours, and you can begin uploading your files to the temporary address we will give you. Once the name servers on your domain name have been propogated through the internet (see below), your account will be fully accessible to the public and you may use your permanent address to access your account.

What kinds of sites do you host?

We host a wide variety of personal, business, non-profit, and church-oriented websites. We specialize in small to medium-sized sites. Our clients include everyone from those who have difficulty using a computer to professional web designers.

We do not host sites which contain adult material, warez, hate speech, or anything illegal or immoral.

Is PhiloxeniaWeb right for me?

PhiloxeniaWeb is not right for everybody. For example, we do not offer ColdFusion support or ASP hosting. Likewise, if you need industrial strength solutions for e-commerce, you would probably be better off somewhere else. We are proud of what we offer, but cater only to a specific customer base. If you have any questions about what we can provide, please ask. We would be happy to work with you to discern what solution is best for your particular needs.

Do you offer service outside of the U.S.?

Yes. Although we bill in U.S. Dollars, we are set up to accept payments from all over the world. We do not register domain names for other countries, but have no touble hosting them. We no longer accept checks drawn on banks outside the U.S.

Can I pay monthly or quarterly instead of yearly?

Although we do not offer this option normally, it is possible to arrange a monthly or quarterly payment plan. However, the amount you pay will be slightly higher due to increased transaction costs. Please contact us if you'd like to arrange this.

Will I be able to upgrade my account if I run out of space?

Absolutely. You may upgrade at any time, and we do not charge any processing fees to do this. The easiest way to do this is simply to order a new plan, and contact us with your upgrade request. If you upgrade in the middle of a billing cycle, you will be credited for the remaining full months of your previous plan. Accounts with more than 100 megabytes of storage can easily be arranged.

Hosting Plans

What is C-Panel?

C-Panel is one of the most comprehensive and easy to use web-based site management systems on the planet. PhiloxeniaWeb uses the latest version of the C-Panel interface for all hosting plans. You may check out a demo, or read the full documentation.

Will I have unlimited access to update my pages?

Absolutely. You will have unlimited 24-hour a day, 7 days a week access to your webspace.

Can I get a Static IP address?

Yes, Static IP addresses available for $48/yr.

Unless you would like to set up a secure server (SSL) on your website, you probably don't need your own Static IP address. There are some minor benefits, like being able to avoid DNS propogation delays, but these are not usually worth the extra cost involved.

How do I upload files to my website?

There are basically two ways to upload files to your webspace, through C-Panel's "File Manager" or by File Transfer Protocol (FTP). Many HTML editors have built in FTP support. If you are not using one of these, we recommend WS_FTP Lite, an excellent program which is free to use.

What program should I use to create my website?

Although it is possible to create a webpage using any text-editing program, there are many programs which make the process of website development much easier. Our favorite is Macromedia Dreamweaver, which is the industry-standard program. It can be expensive, though, and a number of other good options exist. Please see our " Resources " section for more information.

Will I be able to use Microsoft Frontpage's special features on my site?

Microsoft Frontpage allows you to use a number of proprietary features on your website. We fully support these, and you may activate these extensions on your account through the C-Panel interface. It is recommended that you do not install these if you don't need them since they take up a considerable amount of space. For this reason, if you are using Frontpage to create your webpages you will probably want to go with our Standard Plan (15mb) at a minimum.

Do you require any ads on client's sites?

Never. On the other hand, if you'd like to advertise our hosting service on your site, you're certainly welcome to do so—our business grows almost exclusively by word of mouth. We've created a page of Ad Buttons just for this purpose.

Will my website experience downtime?

Although we boast 99.5+% uptime (some of the best in the industry), your site will experience some downtime, although you will probably never notice it. Downtime is necessary because of server updates. They don't take long, and they ensure you continued excellent service.

Domain Names

How long does it take before my domain is active? What is DNS propogration?

Domain Name propogation is the process whereby your newly registered domain name (along with its associated name servers) becomes recognized throughout the internet. The process usually takes from between 24 and 72 hours.

Can I use a domain name I have registered at another company?

Absolutely. You can transfer it through our " " site, or you may simply point your domain to our name servers: NS1.PHILOXENIAWEB.NET and NS2.PHILOXENIAWEB.NET. (Please refer to the company you registered your domain with for information on how to do this.)

Can I use more than one domain name on my account?

Yes. Some of our plans come with the ability to host one or two additional domains at no extra charge. ( Please see our Plan Comparison table. ) You simply point the domain to our name servers, then set up an “Add-on” domain through your Control Panel. Let us know if you have any problems setting it up.

What is the difference between a parked and an add-on domain?

A parked domain functions like a double door—you may enter and browse your site through typing in either one. An "add-on domain" refers the domain to a sub-directory on your account, in effect allowing you to host an extra site on your account

Other Services

What does your managed hosting service include?

Our "Managed Hosting" service is for people who would like to avoid as many of the technical aspects of web hosting as possible. We won't design your website for you or upload your files, but we will configure your email accounts, databases, and subdomains, and install automated scripts (like guestbooks, bulletin board systems, and counters), and walk you through the process of uploading your files by FTP or through the File Manager on your C-Panel.

Managed Hosting includes the initial configuration of your site and up to two hours of additional work (that's a lot of updates!). If you need something more substantial, please contact us and we'll see if anything can be arranged.

What if I am not happy with the work done by PhiloxeniaWeb ?

Please let us know if you are not happy with our service for any reason. You may request a full or partial refund.

Email

Whats the difference between an email account an a forwarder?

An email account allows you to send and receive mail, whether through a POP3 program like Microsoft Outlook or Outlook Express, or through a webmail program. We offer three different programs for webmail: Horde, Squirrel Mail, and NeoMail. You may use any one, or switch back and forth between all three.

Can I use a program like Microsoft Outlook or Outlook Express to access my email?

Of course. Outlook Express can automatically be configured from your C-Panel. To manually configure Outlook Express or other similar programs, simply set the incoming serveer type to "POP3" and both the Incoming mail (POP3) and Outgoing mail (SMTP) addresses to: mail.yourdomain.com . Then, type in the email address which you configured in C-Panel (making sure to add the " @yourdomain.com ") and your password.

Your server requires authentication to send email too, so make sure to check the box that says "My server requires authentication." You should then configure the "settings" with your full username and password.

Finally, make sure that you do not have "login using Secure Password Authentication" checked. You might have to restart your program for the new settings to take effect.

Let us know if you have any problems.

How can I check my email once I have set up an account?

When you set up an account in C-Panel, you will have the opportunity to automatically configure Outlook Express to receive your mail.

Can I access my email on the web?

Yes. Our C-Panel interface offers you a choice of three different popular webmail programs: NeoMail, Horde, and Squirrel Mail.

Can I access webmail without going through the Control Panel?

Yes. This option is particularly useful if there a number of people using webmail on your account, but you don't want everyone to have access to all the functions of the C-Panel. Just point your browser to http://www.yourdomain.com/webmail/ .

You can also access your program of choice directly. (This option may be buggy, however.)

* For NeoMail, go to: http://yourdomain.com:2095/neomail
* For Horde: http://yourdomain.com:2095/horde/index.php
* For SquirrelMail: http://yourdomain.com:2095/3rdparty/squirrelmail/src/login.php

If you are using a sub-account created through the control panel rather than your primary username, make to include the "@yourdomain.com" after your username when you login.

Do you offer secure/encrypted webmail?

Yes. Secure (SSL) Webmail is available from the main webmail login page ( http://www.yourdomain.com/webmail/ ).

Support

What kind of support do you offer?

Email is our preferred means of support, although we will call you if it becomes necessary. In most cases, you will receive a response from us within eight hours.

Are you annoyed by questions?

No. We take joy in providing good service, and are happy to answer any questions you might have. On the other hand, we are not able to to walk you the whole process of setting up your webpage. Many excellent resources are available which can help you learn to set up and manage a website...

What kinds of resources are available to help me build my website?

We have put together a list of some of resources that might we be helpful to you as you setup and manage your website.